Winning on Purpose

Great leaders embrace a higher purpose to win. The Net
Promoter System shines as their guiding star.
few management ideas have spread so far and broad as the Net Promoter System ( NPS ). Since its conception about two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the earth have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. nowadays, Reichheld has raised the bar so far again. In Winning on Purpose, he demonstrates that the primary function of a business should be to enrich the lives of its customers. Why ? Because when customers feel this beloved, they come back for more and bring their friends—generating commodity profits. This is NPS 3.0 and it puts a newfangled take on the age-old Golden Rule—treat customers the means you would want a love one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS systematically deliver higher returns to shareholders across a wide array of industries. But winning on aim is n’t easy. Reichheld besides explains why many NPS practitioners achieve precisely a minor fraction of the system’s fully likely, and he presents the newest remember and best practices for doing NPS veracious. He unveils the earn Growth Rate ( EGR ) : the first reliable, complemental account measure that can truly leverage the office of NPS.

With keen insight and moving personal stories, Reichheld advances the think and practice of NPS. Winning on
Purpose
is your indispensable steer for inspiring customer beloved within your own teams and using net showman to achieve both personal and business success .| Great leaders embrace a higher purpose to win. The Net
Promoter System shines as their guiding star.

few management ideas have spread so far and wide as the Net Promoter System ( NPS ). Since its creation about two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton.

now, Reichheld has raised the legal profession however again. In Winning on Purpose, he demonstrates that the primary coil purpose of a business should be to enrich the lives of its customers. Why ? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a love one treated—at the heart of enduring business success. As the compelling examples in this reserve illustrate, companies with ranking NPS systematically deliver higher returns to shareholders across a wide array of industries. But winning on determination is n’t easy. Reichheld besides explains why many NPS practitioners achieve merely a little fraction of the system’s wax likely, and he presents the newest intelligent and best practices for doing NPS correctly. He unveils the earned Growth Rate ( EGR ) : the first dependable, complementary account measure that can truly leverage the power of NPS. With exquisite penetration and moving personal stories, Reichheld advances the intend and practice of NPS. Winning on
Purpose
is your essential guide for inspiring customer love within your own teams and using net …

source : https://enrolldetroit.org
Category : Social

Trả lời

Email của bạn sẽ không được hiển thị công khai.