At Pearson, we ’ rhenium committed to a universe that ’ s constantly learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are constantly re-examining the way people learn best, whether it ’ south one child in our own backyard or an department of education community across the globe. We are bluff thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of engineering — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world ’ mho innovations, personal and global, large and minor .
Why work for Pearon’s Online Programme Management Team?
This is an great opportunity to be part of an advanced fresh on-line eruditeness service that Pearson has launched in the UK. Working in partnership with leading UK universities across the country, the OPM teams provide online learning services including market, scholar recruitment, course capacity development, train and ongoing scholar support. As a start up athirst unit
every extremity of our team responds positively to breaking new ground, and are willing to challenge current practice and to be challenged themselves .
The Student Success Team brief is to deliver best in class student support with the aim of achieving the highest levels of scholar satisfaction and retentiveness from one module to the next .
Our scholar Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an technical in supporting students on the programmes they work with. As such the team is attractive to those people who want to work in a higher department of education environment, address casual with students from around the earth and hear about their identical interest life stories and backgrounds .
About The job
Highly organised, you will be person who enjoys working with people in a customer service/support capacity in a commercially concenter environment. You will demonstrate a great customer service ethos, be an effective team musician and be cutting to achieve memory targets whilst delivering outstanding scholar accompaniment to 200+ students. right immediately is a antic time to join our aggressive Pearson family, particularly as this situation is linked to many important and arouse business projects !
- Achieve personal annual and teach period retention targets while maintaining a commitment to the ideal student experience
- Achieve an on target cocksure net showman score from your scholar foundation ongoing
- Maintain a careful balance between empathic pastorale support and optimally covering the scholar base to ensure the highest retention from one module to the adjacent
- assist students with the registration process and then throughout the entirety of their time on their choose program
- Follow and help evolve best practice in activities such as date checks and calls, welcome calls and webinars, rapport calls, assessing gamble factors and when to call versus e-mail, etc .
- proactive communication with students utilising a variety show of media : telephone, e-mail, SMS, etc .
- Develop early student engagement with on-line tools and support services
- look for efficiencies to improve student retentiveness and/or the student experience
- Be a supremely positive preach for change
- memory student data accurately and efficiently on our Salesforce CRM arrangement, with a view to reducing process for optimum productiveness
- Demonstrate our Company and OPM Values and act as a Brand Ambassador
- Be an ambassador in representing the scholar Success team on projects to evolve the team overture
What we are looking for in you
- have in Customer Service or Student defend
- Account management experience in B2C or B2B environments where memory is the key performance indicator
Read more: what types of Engineering are there?
- An effective team player who is keen to drive their own success and the success of the students
- experience in developing customer/student centric procedure improvements
- Data management and analytics skills
- excellent written and oral communications skills
- An interest or cognition of the Higher department of education sector
- ability to work flexibly on a shift pattern and some weekend cover charge
More great things about working at Pearson:
We know you ’ ll work heavily so we give a lot back with some of the best benefits in the business. There are a range of options and benefits, besides many to list here, but when you join you can expect :
- competitive starting wage
- a get down vacation of 25 days increasing to 30, with options to flex up or down
- an annual bonus based on company and individual performance
- generous pension scheme – contributions are doubling matched by Pearson
- banal buy options
- health plans, and an employee aid program for you and your family, to help libra work, family and personal life including flexible work, dental plans, cycle to work schema and season ticket loans .
If we sound like a good match for you, or possibly for a ally, we ’ d love to receive an application. Find out more about how learn makes us, at www.pearson.com .
Learning is the most knock-down wedge for change in the world. More than 20,000 Pearson employees deliver our products and services in about 200 countries, all working towards a common aim – to help everyone achieve their potential through learning. We do that by providing high quality, digital contented and learning experiences, arsenic well as assessments and qualifications that help people build their skills and grow with the populace around them. We are the world ’ randomness leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever eruditeness flourishes, therefore act people. We are committed to being an anti-racist company in everything we do. We value the world power of an inclusive culture and a potent sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, retainer and esteem are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, fairness, and inclusion make us a more advanced and vibrant place to work. People are at the focus on, and we are committed to a sustainable environment and workplace where talent can learn, grow, and boom .
To learn more about Pearson ’ s commitment to a diverse and inclusive work force, please snap hera : hypertext transfer protocol : //www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an adequate opportunities employer. We do not discriminate against employees or subcontract applicants and select the best person for each job based on relevant skills and experience .
We are besides committed to building an accurate picture of the constitution of the work force and promote equality and diverseness .
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as contribution of the recruitment serve .
Job: LEARNING DELIVERY
Read more: what types of Engineering are there?
Organization: Virtual Learning
Req ID: 1526