Misunderstandings can happen in all walks of life. But in the workplace, poor communication can lead to confusion, reduced productivity and, in the worst case scenario, the personnel casualty of key clients or the bankruptcy of major projects. As a director, there are a numeral of steps you can take to improve communication across your stallion team and avoid the problems caused by misunderstandings .
Communicate clearly – stick to the key points
When you are explaining tasks to team members, stick to the independent points. Be clear and concise, and avoid confusing the publish by including irrelevant details or wandering off the subject. Be quite clean about what you need and expect – and provide specific dates or times for when tasks should be completed.
Focus on the conversation at hand
Whenever you are engaging with employees, give them your dispatch care. It is a batch easier for misunderstandings to occur if you allow yourself to be distracted by earphone calls, incoming emails or interruptions from other staff members .
Catch up with individuals after group meetings
If you ’ ve just held a group meet to discuss important plans or a new project, don ’ thyroxine plainly assume that everyone in attendance understands what they need to do. Take the time to catch up with each member of the plan team to confirm that they know what their role is and how they fit into the bigger picture. This investment of your time at an early stage can prevent a dearly-won misconstrue at a late stage .
Confirm key issues in writing
Aim to provide a written outline of what you expect from your employees – particularly when there are key dates or targets to be met. This give employees far clarification, and a ocular admonisher of what you expect from them .
Be an active listener
good communication doesn ’ t merely involve what you say. It besides hinges on how well you listen to others in order to absorb information .
No matter how busy you are, whenever an employee comes to you with a question, pay cheeseparing care to what they are saying. If necessary, sum up and repeat back to them what you believe are their chief issues. This manner you can be quite sure you are both addressing the same issues .
Don’t rely on third party information
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When data is passed down from person to person, the message can well become alter and this frequently leads to misunderstandings. This highlights the value of delivering key messages yourself .
similarly, encourage your staff to come immediately to you if they have a question rather than turning to co-workers, who may not provide an accurate response. Treat any such queries with patience and regard so that your people have the confidence to turn to you if they don ’ metric ton understand something .
Making the campaign to communicate clearly, and taking the meter to truly listen to your employees, can avoid even minor misunderstandings, which could snowball to have a big affect on the party .