ETS Score Cancellation Policy (For Test Takers)

ETS Score Cancellation Policy

ETS and the TOEFL® program strive to report scores that accurately reflect the performance and mugwump work of every test taker. ETS standards in this regard have 2 primary goals :

  • giving all test takers an equal opportunity to demonstrate their abilities
  • preventing any test taker from gaining an unfair advantage over others

These standards are of the extreme importance to ETS and those who rely on the cogency of ETS test scores. consequently, ETS reserves the right to cancel any test score when, in its sole judgment, there is substantial evidence that the score is disable. Scores may be canceled as a result of test taker demeanor or irregularities that affect testing integrity .

Test Taker Behavior

deceitful or unethical testing behavior will not be tolerated. ETS reserves the right to cancel a test taker ‘s test appointment in improvement, hold or cancel the test taker ‘s scores, and/or ban the test taker from future testing if it appears that the entire test was n’t taken entirely by person who was registered, or that there was pre-knowledge of test questions or answers .
If your scores are placed on delay, you will not be able to send score reports to any institution or means until the investigation is dispatch and the scores are released.

If any of ETS ‘s fact-finding methods leave in a test taker ‘s scores being cancelled, or if unethical demeanor is identified on trial day, ETS may besides share its concerns with score recipients selected by the test taker so that the information can be considered in the institution or representation ‘s decision-making serve .
ETS reserves the right to dismiss you from a test seance, terminate your test, and/or cancel your scores and ban you from taking ETS tests in the future for violations such as, but not limited to, those listed under Improper Behavior Leading to Test Termination .

Test Integrity Irregularities

ETS may cancel your scores for irregularities such as, but not limited to, the come :

  • Problems with the administration of a test (improper timing, improper seating, defective materials, defective equipment) and other disruptions of test administrations (natural disasters, weather conditions and other emergencies). These may affect an individual, a group or multiple groups of test takers.
  • Circumstances at the test center reasonably indicate that the test was improperly administered due to fraudulent or other improper or illegal activities. In certain circumstances, determined by ETS, all scores for test takers at a particular test center may be canceled even if there is no evidence of individual wrongdoing.

If your examination administration is canceled before you test, or your trial can not be scored or your scores are canceled due to a testing constipation, you can select a different test date and you will not be charged the rescheduling tip .
If you arrive at your testing appointment and find out that the test administration has been canceled by ETS, you can reschedule your test at no charge or receive a fully refund of your test fee.

If ETS cancels a test government and you incurred travel costs to get to the examination center, you may be eligible for reimbursement of reasonable and attested travel expenses for yourself merely within 30 days of your original examination date. Refunds are in U.S. dollars. When you contact TOEFL® Services, have appropriate receipts available and be prepared to provide the follow information :

  • Name
  • Date of birth
  • Mailing address
  • Daytime phone number
  • Email address
  • Original test date
  • TOEFL registration number
  • A description of the problem

Invalidating/Cancelling Scores

When there is information that ETS considers sufficient to indicate that a test taker has engaged in any activity that affects score validity, ETS may cancel the test taker ‘s scores and may ban the test taker from future ETS tests. In addition, when there is information that ETS considers sufficient that the administrator of the test did not comply with regulations, some or all scores from that administration may be held or canceled .
For test takers outside the United States, ETS may besides inform score recipients of the cause ( mho ) for the score cancellation and may besides disclose the reason ( s ) for score cancellation in sealed group cases. note : This policy applies merely to test takers outside the United States. For more detail information, see Why and How ETS Questions TOEFL® Scores .
ETS reserves the right to take any action — including, but not specify to, dismissing you from the test center, terminating your quiz, cancelling your scores and banning you from future testing — for failure to comply with trial administration regulations, the quiz center administrator ‘s or test invigilate ‘s instructions. If you are dismissed from the test focus on, your quiz is terminated or your scores are canceled, your scores will not be reported, and your test fee will not be refunded .
ETS reserves the right to take appropriate action and/or notify the appropriate authorities, including but not limited to jurisprudence enforcement authorities, if any test taker responds in a heavy or disturbing means to essay questions, or communicates with ETS either verbally or in writing in a baleful or disturbing manner .
Test takers who respond to a Speaking or Writing question by using profanity or other inappropriate lyric or subject will receive a score of zero. ETS will exercise its right to determine what constitutes an inappropriate reply.


ETS shall have no liability to any test taker for damages or claims of any kind any that the test taker may assert against ETS for not reporting scores, holding or cancelling scores, banning the test taker from future testing or disclosure of screen taker information pursuant to ETS ‘s rights .

Report Suspicious Behavior — Test Fraud Hotline

Please liaison ETS american samoa soon as possible to report any lead you observe at or in connection with a screen administration that may be in conflict with the above policies, whether or not the behavior leads to an invalid sexual conquest. Your identity will be held in confidence .

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Category : Knowledge

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